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Terms & Conditions

The boring stuff - The Pandemic may be over, but not quite.

Last updated 10/06/2024

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COVID-19 & PUBLIC HEALTH

Here at Salon Captivate would like to assure you our valued client's and friends that we are doing everything to maintain the necessary health protocols and sanitation for everyone's health and safety when visiting us.

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We have made changes a few years back as we are committed to providing you a Safe experience while having your service provided.

Upon entry, we ask that you to please sanitise your hands with hand sanitiser provided & wait at the reception desk. One of our kind stylist will come & greet you.

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Our staff also sanitise tables, chairs, capes & towels after every use. Door handles, reception desk, EFT & waiting seats are disinfected regularly. We have also provided sanitiser throughout the salon to give both our clients & staff peace of mind.

We would ask that you advise us of any health related detail that you feel may require us to postpone your appointment.

Please call us to reschedule your appointment if you:

  • Have been feeling unwell, with flu like symptoms. 

  • Have been in close contact with some who has tested positive to Convid-19 in the last 2 weeks.

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Thank you for your continued support and hope to hear from you soon.
From all the team at Salon Captivate 

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PAYMENT TERMS

Salon Captivate requires payment on completion of your appointment unless an alternative arrangement is made prior to appointment. We accept cash, visa or MasterCard & AfterPay. Please advise us of payment byAmerican Express. We do not accept Cheques.

As a part of Sustainable Salons Australia, a fee of $3.50 will be added to the total bill of every visit. This fee goes directly to Sustainable Salons Australia to help with the cost of recycling in our salon. 

 

OUR GUARANTEE

Salon Captivate’s liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). But, if you are not satisfied within a 7 day period of your hair appointment, we guarantee we will redo your hair for free.

Salon Captivate does not offer refunds for any finalised services. If you are not happy with the outcome of your hair, we are able to fix any issues at no cost to you if:

  • The salon is notified within 7 days of your original appointment

  • You have not ‘changed your mind’

  • Change of mind will result in charges for extra services

  • You return to the salon within 14 days of your original appointment

  • If you have done anything to your hair to help ‘fix’ or ‘make it better’, the guarantee will be void.

  • Action to fix the issue to be determined by the Salon Director

Failure to notify us within 7 days voids guarantee and you will be charged for further services.

If you or a third party have attempted to alter hair colour or cut, this guarantee is null and void.

 

BOOKING POLICY

Some services require a deposit to secure your booking. We will send you a sms link to pay the deposit.

If in the event that you cancel and give us adequate notice (48hrs), will can refund your deposit.  

We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made online, by calling (08)83532690 or in person.

 

We always strive to provide you with high quality service and a fantastic experience. By booking your appointment, you are agreeing to the following terms and conditions:

  • Quotes are provided as a guide and can not be guaranteed without an in salon consultation, where a written quote will be given and guaranteed.

  • By agreeing to your consultation, you are agreeing to have the services required to achieve your desired look

  • No refunds will be provided if the new look/style you have chosen does not, in your opinion ‘suit you’

  • No refunds will be provided if you have ‘changed your mind’

  • If you paid a deposit and cancel your appointment with less then 48 hours notice, you will lose your deposit.

If you are unhappy with your hair, in most cases we are happy to come to an agreement. This will be decided upon by the Salon Director/Manager.

Salon Captivate DOES NOT provide refunds. All discussions regarding refunds/discounts will be entered into on a case by case basis involving the client, stylist and Salon Director/Manager.

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CANCELLATION POLICY

We reserve your appointment especially for you. Therefore, we request that you be courteous & respectful and call us promptly if you are unable to attend your appointment.

To best utilise appointment times, for all clients we -
- Need at least 48 hours notice for cancellations or rescheduling.

- Less then 48 hours notice of cancellation or rescheduling with result in you losing your deposit.
- Less then 24 hours notice will result in a $30 cancellation fee.
- “No shows” or cancellations 5 hours or less will be charged $30 for services under $80 or 30% of full service fee for services over $80.
- We may call you to collect information to collect a cancellation fee or add the fee onto your next bill.

Some appointments require a deposit. This also counts as a cancellation fee, which is Non-refundable.

If in the event you choose not to give the information we require, we reserve the right to refuse your booking.

If you are unable to notify Salon Captivate within 24 hours notice by phone only, that you will not be coming to your appointment on a number of occasions (3) (includes no shows), we have the right to refuse any future service and all your pre-organised bookings will be cancelled.
 

LATE POLICY

If you are more than 15 minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. Any deposits are non-refundable and if an appointment was cancelled, due to you being late, a cancellation fee applies.

You are required to arrive at least 5 minutes prior to your scheduled appointment. This allows us to have you seated and comfortable in time for your stylist. Please allow extra time if you need to look for a carpark, as the centre carpark is very busy.​

 

ENQUIRIES

We accept email and Facebook Messenger enquiries about our services, hairdressers and product range. We always try to respond within 24-hours of receiving your enquiry.

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Anyone who comes in and has headlice/nits, will be asked to leave. We will refuse service due to health regulations and salon practices. We will sanitise and disinfect the workstations/areas and tools to make sure that it is not passed on to other clients.

 

CHILDREN’S HAIRCUTS

Kids haircuts can be requested any day of the week.

Please DO NOT leave your child/children un-attended before & during their hair cut. We will not begin a child's haircut without an adult present to give us instructions.

We do not wash children’s hair who are less than 12 years old. Please comb/brush your child’s hair before the appointment. If we need to spend time combing an additional fee of $15 or more will apply.

 

CHILDREN IN THE SALON

We understand sometimes your children need to be with you. However, please be aware of the following conditions when bringing your child into our hair salon:

  • It is important that your child remains sitting near you at your station at all times.

  • Items such as scissors, hot tongs, hot irons, chemicals and other items can be dangerous and harmful to your child(ren).

  • Our stylists are not responsible for your child’s safety, it is up to you to keep an eye on them.

  • If they get hurt in the salon while waiting for you, it will not be Salon Captivate's responsibility.

  • It will be at your expense to repair any damage to the salon or salon property caused by your child.

 

CONDITIONS FOR SPECIALS & DISCOUNTS

All specials offered by Salon Captivate have the following conditions.

  • ​No choice in hair stylist.

  • Limit to 1 per client.

  • All specials have an expiry date and must be redeemed before the allocated date.

  • Special individual conditions for each special will be on the specials page of this website. 

  • The client must let Salon Captivate know all complaints or re-do's no later then 5 days after the service is performed for us to guarantee a redo free of charge. 

  • No Change of mind refunds or redo's.

  • No refunds on Specials or returns on products on sale.

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SERVICE DISCLAIMER

We always do a complete consultation and take every step necessary to ensure your safety and the best possible results.  While we are confident in our knowledge and experience, sometimes the unexpected can happen.

It is your responsibility to inform us if you have:

  • Been exposed to or swam in chlorine

  • Used any type of natural hair colour or hair products, especially henna

  • Started new medication or diet

  • What you use on your hair at home

  • Anything else that could possibly effect your hair colour including medication & vitamins.

Hair colour and hair lighteners, along with other chemicals that we may use on your hair can react with any other type of chemical or metal agent that may be present in your hair. Whilst we adhere to strict guidelines in regard to colour, lighteners, and chemicals, we cannot foresee every possible outcome.

It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. If you are not forthcoming about what may be on your hair it is possible you could experience anything from hair breakage, chemical burns and undesired colour results. If in doubt, mention it!

All stylists strive to ensure our clients happiness and satisfaction. They have been added to the team based on their experience and higher education and knowledge.

We will do our very best to ensure you leave with beautiful, healthy hair each and every time you leave our salon!

Salon Captivate will do anything to ensure the safety of our staff and clients.

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By entering Salon Captivate, you acknowledge that Salon Captivate does not hold any responsibility to any reactions caused by any hair colour and/or products used in our salon. If you know you have any sensitivity's, please let our hairdresser's know in advance prior to having your services done. 

 

You will be asked to leave the salon if you behave in the following manner: (All clients and customers included)

1.) Disruptive: Guests/Clients who are too loud or boisterous.
2.) Under the Influence: Drugs and/or alcohol influence.
3.) Sexual Impropriety: Sexually harassing staff and or other clients/guests.
4.) Aggressive/Unfriendly/Disrespectful: Unacceptable behaviour towards staff and/or clients.

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The boring part is now completed. Thank you for taking the time to read our Terms & Conditions.

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